questions about our company, products/services, policies, and more.
Frequently Asked Questions
Welcome to our FAQ page, where you can find answers to the most commonly asked
1. General Questions
2. Account Questions
3. Technical Questions
4. Contact Questions
1. General Questions
What is your return policy?
We want you to be completely satisfied with your purchase, so we accept returns on all items within 14 days from the order pick up. To start a return, please visit our Refund policy page.
Can I cancel or modify my order?
We try to process orders as quickly as possible, but if you need to modify or cancel your order, please contact our customer service team as soon as possible. We'll do our best to accommodate your request.
How do I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our tracking page.
How long does processing the order take?
When we receive your payment we dispatch your order to our suppliers which can take 1-3 days. We will inform you via email when the order is processed and shipped.
How long does it take to get my package?
From processing to delivery the time varies between 3 and 14 days. For more information visit our Shipping policy page.
Account registration, sign in, password & linked accounts
What is my account?
You can log into your accout here. In your account page you can manage your orders and returns. If you have anything to ask please contact us at info@aboutbrewcoffee.com.
How do I log in to my account?
Head to our account page, then:
1. Log in to your account:
1. In the Email field, enter your email address, and then click Continue.
2. In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
3. Go back to the online store, and then enter a six-digit verification code.
Order status & history
Tracking an Order
You can track the status of your order online on our tracking page. Click on Track Order at the top of the page to see your Recent Orders. Insert your tracking number you received via email. Please estimate 1 - 3 business days from the time your order has shipped.
Order Statuses:
We will send your order tracking number via email. You will receive information during your orders shipping: when shipment info is received, when shipment is in transit, when shipment is out for delivery and when shipment is available for pickup. You can also follow your shipment on our tracking page.
Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket.
Once your order is placed, it cannot be modified. If you would like to cancel your order, most orders can be canceled up to an hour after being placed. In case of canceling or modifying an order please contact us at info@aboutbrewcoffee.com.
Email us
You can always ask as anything at info@aboutbrewcoffee.com without hesitation.
Chat with us
We are usually available via the chat box in the low right corner of the page. If our customer service is not available you can still leave a message and we will get back to you via email.