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Frequently asked question
Site Security – Is your web site secure?
Shopping with your credit card with About Brew is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Tracking - can I track my package?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order on our tracking page.
How long does it take to get my package?
From processing to delivery the time varies between 3 and 14 days. For more information visit our Shipping policy page.
Can I cancel or modify my order?
Each item undergoes a rigorous 6 stage cleaning process. This includes: cleaning using water and mild detergents, vacuuming wet or dry, sanitizing using hot and pressurized steam cleaners, drying, reassembly and repackaging. Quality control tests are conducted throughout the different stages. All materials are plant based, dye-free and scent free.
If you need to wash the item, please follow the washing instructions on the product label and can also be found in the product instruction manual.
